Nothing but Words

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I forget sometimes, I love

to write rather than fight.

Peace draws me in to a place in

my mind that explodes.

Life has more meaning when

I’m thinking about nothing but words.

Like an enjoyable cool drink

on a hot summer day

Oh my! What can I say?

I guess I was made that way.

Pat Fagan

Dandelions

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We are like dandelions blowing in the wind

Breaking free, scattered

Drifting but never really knowing our

True purpose in life

We settle wherever the wind blows

To a life of contentment

With fragments of light in the darkness

Which brings hope joy and happiness

Wishing for dreams that will come true

Where the fragments of light will

Overcome the darkness

Grow stronger like the dandelions

Firmly holding on refusing to be swept up

Wherever the wind blows

But rooted with a sense of purpose.

Life’s Shadows

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 Life

Is but a shadow of yesterday’s, today and tomorrow’s

WHEN

You loose someone very dear to

your heart and sadness

engulfs your very soul, remember the

MEMORIES

Cherished for a lifetime

Where laughter and joy once shared

Are not shadows but remains part

Of your existence

Where 

Happy times rules

And life is renewed to pass on new

EXPERIENCES

To a new generation

 

 

 

Free to LIVE

 

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Live your lives like there are no

Tommorrows

Instead of drowning in your sorrows

Find the time 

Enjoy your passion

It’s more than time to take action

Life is short you never know

When we all will have to go

To a place we’ve never been

Live, Love, Laugh

Let’s all begin

 

 

Life’s Mess

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Talking to my self about life’s mess

Which unfolds day by day

Oh what terrible stress

No matter what I have to say

Take time to think less  

There is always a better way

Clear your mind while you breathe destress

All you have to do is Pray

Pat Fagan

 

Retail Talk

victor-xok-615429-unsplashWhoever came up with the narrative the customer is always right?

Well, I’m here to say that’s not always true in every case. Some of the customers are down right nasty. They take pleasure in abusing managers as well as associates.

freestocks-org-182582-unsplashA woman came in to make a return on an item she purchased months ago. She demanded cash back when the original item was paid for by a credit card. After the associate explained and showed her the store written policy, she became very disgruntled and abruptly asked to speak to a manager.  She was on a mission to get what she wanted regardless of whom she insulted or made uncomfortable.

Her next tactic was to raise her voice in order to put her in a position of strength. When the manager confirmed the store return policy, this customer got so belligerent while dismissing her authority to make a decision. She proceeded to demand an audience with the senior managers in order to get what she came for which was cash back for an item the store no longer carried.

As things escalated, she continued to bark at the senior manager staff. Her method was to demand and abuse the management team until she was successful in getting her cash back.

Unfortunately I guess if you scream loud enough people will get so tired of the nonsense that they will try to accommodate you at least once in order to provide a service on behalf of the customer. But make no mistake this is not a usual occurrence and you will not be able to repeat this type of childish behaviour with the same team on future purchases. There is a reason why certain policies are put in place. However there are always people trying to abuse the system.

This lady made it very difficult for the associate as well as the entire management team. Talk about giving the customer a great shopping experience. What about the people who try to serve you to the best of their ability.

Why don’t you stop and think how you are engaging them in such an unprofessional manner. They are people too who needs your respect.

freestocks-org-187367-unsplashNext time you are trying to make a return on a purchase you made please be mindful of the store’s written policy. They are not there to give you a hard time.

All associates and managers are informed to follow the store’s written policy. Of course there are always some extreme cases which will have to be analyzed using sound judgement by the management team.

What do you think? Did this customer have the right to act so abusive?

Are the customer always right?

 

 

 

 

 

Surrender

toia-montes-de-oca-345720-unsplashSome things are out of your control no matter how hard you try..

In life, when doing your best is just not good enough it’s time to surrender. What’s a person to do?

When you try your best to take care of your family and you feel like you’re being pulled in different directions, surrender. You may feel at times doing your best is just not good enough.

When you’re working hard to build a new or old relationship and your best is just not good enough, surrender.

When you work hard at your job and no matter how much you contribute, your boss is never happy with your work, surrender.

When you’re studying and working hard at school to do your best and your teacher or Professor gives you a low grade, surrender.

To all those struggling to do their best…

What the heck, sometimes your best is just not good enough so go ahead and surrender..

Surrender to the fact that no one is perfect so all you can give is your best.

Have peace knowing there are some things you can’t change and others you can depending on the circumstances.

Surrender, learn to let it go or it will get the best of you if you allow it to destroy your thinking.

Make the necessary changes in order to be effective and happy with who you are and your contributions.

Then surrender and be happy knowing you have done all that you can possibly do in any given situation.

If your best is still not good enough, hang in there and surrender, turn it over to the God above and have serenity knowing you have done your best.

I tried to do my best and if my best is not good enough so be it..