Retail Talk

victor-xok-615429-unsplashWhoever came up with the narrative the customer is always right?

Well, I’m here to say that’s not always true in every case. Some of the customers are down right nasty. They take pleasure in abusing managers as well as associates.

freestocks-org-182582-unsplashA woman came in to make a return on an item she purchased months ago. She demanded cash back when the original item was paid for by a credit card. After the associate explained and showed her the store written policy, she became very disgruntled and abruptly asked to speak to a manager.  She was on a mission to get what she wanted regardless of whom she insulted or made uncomfortable.

Her next tactic was to raise her voice in order to put her in a position of strength. When the manager confirmed the store return policy, this customer got so belligerent while dismissing her authority to make a decision. She proceeded to demand an audience with the senior managers in order to get what she came for which was cash back for an item the store no longer carried.

As things escalated, she continued to bark at the senior manager staff. Her method was to demand and abuse the management team until she was successful in getting her cash back.

Unfortunately I guess if you scream loud enough people will get so tired of the nonsense that they will try to accommodate you at least once in order to provide a service on behalf of the customer. But make no mistake this is not a usual occurrence and you will not be able to repeat this type of childish behaviour with the same team on future purchases. There is a reason why certain policies are put in place. However there are always people trying to abuse the system.

This lady made it very difficult for the associate as well as the entire management team. Talk about giving the customer a great shopping experience. What about the people who try to serve you to the best of their ability.

Why don’t you stop and think how you are engaging them in such an unprofessional manner. They are people too who needs your respect.

freestocks-org-187367-unsplashNext time you are trying to make a return on a purchase you made please be mindful of the store’s written policy. They are not there to give you a hard time.

All associates and managers are informed to follow the store’s written policy. Of course there are always some extreme cases which will have to be analyzed using sound judgement by the management team.

What do you think? Did this customer have the right to act so abusive?

Are the customer always right?

 

 

 

 

 

Surrender

toia-montes-de-oca-345720-unsplashSome things are out of your control no matter how hard you try..

In life, when doing your best is just not good enough it’s time to surrender. What’s a person to do?

When you try your best to take care of your family and you feel like you’re being pulled in different directions, surrender. You may feel at times doing your best is just not good enough.

When you’re working hard to build a new or old relationship and your best is just not good enough, surrender.

When you work hard at your job and no matter how much you contribute, your boss is never happy with your work, surrender.

When you’re studying and working hard at school to do your best and your teacher or Professor gives you a low grade, surrender.

To all those struggling to do their best…

What the heck, sometimes your best is just not good enough so go ahead and surrender..

Surrender to the fact that no one is perfect so all you can give is your best.

Have peace knowing there are some things you can’t change and others you can depending on the circumstances.

Surrender, learn to let it go or it will get the best of you if you allow it to destroy your thinking.

Make the necessary changes in order to be effective and happy with who you are and your contributions.

Then surrender and be happy knowing you have done all that you can possibly do in any given situation.

If your best is still not good enough, hang in there and surrender, turn it over to the God above and have serenity knowing you have done your best.

I tried to do my best and if my best is not good enough so be it..

 

 

 

 

 

 

 

 

 

 

 

 

Scrooged

jez-timms-177420I’m no Scrooge, but lately I feel like the main character of that movie. I certainly was not a fan of his eccentric behavior. He was unkind, grumpy and nothing  excited him about Christmas. 

Christmas Past

Sometimes I wish Christmas felt as magical and spiritual like it was when I was a child. My parents would celebrate the birth of Jesus by having us attend midnight mass. Then we would come home and enjoy all kinds of goodies while preparing for Christmas day. Spending the day with our family and opening up our presents was very special.

Christmas Present

Today, I spend my time working ten to twelve-hour days wishing the season was over. Holidays like Christmas has become a tradition and as such is related to more stress than pleasure. People are so busy rushing around to buy that perfect gift for family and friends that they forget about the real meaning of Christmas. What if giving gifts was not part of this Holiday? Wouldn’t it be nice to celebrate the birth of our Lord spending quality time with family and friends?

The Public

I have had the opportunity to deal with the public for several years during various holiday shopping sprees. Working for a very large retailer, I formed many relationships with my customers and got their views on shopping for the holidays especially at Christmas. Besides listening to stories of fights in the parking lots, lost wallets or missing packages and more we can chalk it all up to unnecessary aggravation.

Christmas future

Where did we go wrong? Shopping has become more of a chore at Christmas. I have met some incredible people who have been duped into this shopping extravaganza. They are so relieved once their list is completed.  Rushing through the season of what should be a time for joy and celebration, has left most of us tired and broke. Maybe Christmas future should be based on a revolution of change.

Think about creative ways you can reduce stress by opting out of giving presents to people who really don’t need more than they already have…

Finding new ways to celebrate the season will bring more joy into you life. Get out of the guilt trap and remember if you must share gifts, make it magical for the children.

What do you think?

 

 

Letting go

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Sometimes we hold onto people, and other things in our life so tightly making it very difficult to let go. We believe we are in control only to wake up to feelings of despair, pain and hopelessness.

Just imagine having a tug of war, with you holding onto a rope as tight as you can on one end and the stresses in your life on the other. Who do you think will win that war? At some point, you have to learn to let go. Otherwise the struggles you are carrying will take you down to a life of misery.

Continue reading “Letting go”

What makes you feel alive?

 

Have you figured out what makes you really feel alive? Feeling alive is about feeling alert, active and passionate about the life you are living. Maybe you are on automatic pilot with everyday life while forgetting what it means to be alive. Feeling alive is not merely just existing.

leio-mclaren-307277Sometimes we need to take a step back to refuel and assess the life we are living. We are so inundated with trying to make a living and taking care of our families that we forget what it means to really be alive.

The last couple of years has been a little rough so I can honestly say I was guilty of living a life that lacked any luster. Sometimes life experiences can knock you off your feet. When you finally get up, you realize you’ve been in a zombie like state going through the motions but not really living.

costa-rica-318904_1280This year, I was fortunate to be able to go on two separate vacations. One in Central America and the other in the Caribbean. I was blessed and for the first time in a very long time, I had more clarity about the life I want to live. Being in a tropical environment and connecting to nature made me feel so alive that I may consider making it my future home.

What makes me feel alive is living a simpler life and shedding all the stuff which we believe will make us happy. I was fortunate to meet  several people on my journey who were more contented with a lot less. They are not living in bondage married to things. Their concern is more about surviving, feeling alive while living for today.

What makes you feel alive? 

It’s different for everyone and can be as simple as listening to your favorite music. At times laughing at a comedy show. Taking time out to refuel and distress while taking a walk or going on a hike through a forest. Exerting energy makes one feel alive. Maybe you love to go dancing, watching raindrops fall on a rainy day or going out to eat at your favorite restaurants with good friends. I love singing and dancing to my favorite tunes. Whatever your definition of feeling alive, it’s what makes life more enjoyable.

262H (1)Being alive means literally that you’re not dead. Sometimes we live like the walking dead rather than the undead, consumed by our negative thoughts and emotions about the life we are living. Maybe its time to reflect and consider a life more engaging with what makes us feel more human.  What really matters is the quality of life, not the quantity of what we have which weighs us down like an anchor on a boat.

Challenge your thinking and find different ways to feel more alive. This is what living is all about, implementing small changes, taking risks, in order to increase the feeling of being more alive.

What makes you feel alive? Please leave a comment..

 

 

Soak in the Sunshine

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Let your mind soak in the sunshine.

Don’t let it chase after the rain.

A sea of negative thoughts which fuels

negative emotions.

Sometimes resulting in unfavorable behavior patterns and

creating false beliefs of who you really are.

Dark clouds will come and dark clouds will go but

remember there is always sunshine after the rain.

Hold On, turn it off,

find happy distractions.

Good feelings of love, peace and joy,

pointing you in a new direction.

Express your creativity in unusual ways.

See yourself beyond the darkness,

beyond the pain.

where opportunity resides for change.

Saturate your mind and soak in the sunshine,

create harmony and believe light always

overcomes darkness.

Pat Fagan