Life’s Mess

fantasy-3317298_1920.jpg

Talking to my self about life’s mess

Which unfolds day by day

Oh what terrible stress

No matter what I have to say

Take time to think less  

There is always a better way

Clear your mind while you breathe destress

All you have to do is Pray

Pat Fagan

 

Retail Talk

victor-xok-615429-unsplashWhoever came up with the narrative the customer is always right?

Well, I’m here to say that’s not always true in every case. Some of the customers are down right nasty. They take pleasure in abusing managers as well as associates.

freestocks-org-182582-unsplashA woman came in to make a return on an item she purchased months ago. She demanded cash back when the original item was paid for by a credit card. After the associate explained and showed her the store written policy, she became very disgruntled and abruptly asked to speak to a manager.  She was on a mission to get what she wanted regardless of whom she insulted or made uncomfortable.

Her next tactic was to raise her voice in order to put her in a position of strength. When the manager confirmed the store return policy, this customer got so belligerent while dismissing her authority to make a decision. She proceeded to demand an audience with the senior managers in order to get what she came for which was cash back for an item the store no longer carried.

As things escalated, she continued to bark at the senior manager staff. Her method was to demand and abuse the management team until she was successful in getting her cash back.

Unfortunately I guess if you scream loud enough people will get so tired of the nonsense that they will try to accommodate you at least once in order to provide a service on behalf of the customer. But make no mistake this is not a usual occurrence and you will not be able to repeat this type of childish behaviour with the same team on future purchases. There is a reason why certain policies are put in place. However there are always people trying to abuse the system.

This lady made it very difficult for the associate as well as the entire management team. Talk about giving the customer a great shopping experience. What about the people who try to serve you to the best of their ability.

Why don’t you stop and think how you are engaging them in such an unprofessional manner. They are people too who needs your respect.

freestocks-org-187367-unsplashNext time you are trying to make a return on a purchase you made please be mindful of the store’s written policy. They are not there to give you a hard time.

All associates and managers are informed to follow the store’s written policy. Of course there are always some extreme cases which will have to be analyzed using sound judgement by the management team.

What do you think? Did this customer have the right to act so abusive?

Are the customer always right?

 

 

 

 

 

CRUISING

photo-1511316695145-4992006ffddb.jpeg

WAIT A MINUTE

This is not about cruising on the high seas while drinking margaritas by the pool. Or even visiting different Ports and destinations.

What I’m talking about is cruising through life and the happy times or pitfalls you may find along the way. While cruising on the high seas you may experience smooth or rough waters. At times a storm can come out of nowhere and disrupt your happy moments and so it is with everyday life.

It could be as simple as working on a job you don’t like, maybe taking care of your elderly parents which gives you a new purpose you may or may not be ready to fulfill. Sometimes getting into a new relationship or giving up on an old one.

Your pace may start out very slowly as you cruise making several changes and stops along the way. While you take the time to assess every experience on your journey, life becomes filled with twists and turns causing an explosion of events that changes your trajectory along the way.

Lately, I have been experiencing a chain of events which has rocked my world. I have come to the conclusion that everything happens for a reason and someday my ship will come in and hopefully I will be ready to go on a new adventure.

Now is not the time because I have taken on the roll of caretaker for my elderly Parents. I never knew how much work was involved. These past few months have been a real eye opener as I struggled to provide for them while also working several hours a day.

I am blessed because I have really enjoyed the time we spend together and the laughter we’ve shared.

They lost their dream to live out their life in their homeland due to hurricane Maria. Now they feel hopeless and homeless. However, reality has arrived and I have come to the conclusion they need 24 hour care.

Overwhelmed by this conclusion, my siblings and I have to come up with a game plan that will give them the care that they deserve with a quality of life they can appreciate.

This is not an easy decision as my cruising has been altered by this chain of events. My energy level has been depleted and I am totally off-balance as I take care of their needs while neglecting my own.

I’m way off course and out-of-order not knowing one day from the next.  I  am focused on their care and happiness while beginning to lose my way. I thank God I’ve had the opportunity to open my heart and home.

In order to get back on course I need to get them the care that they need and deserve. I love my Parents and I pray that God will guide our thoughts in order to make the right decision for there care.

 

 

 

 

 

 

 

Let’s Talk

photo-1496096113680-63bcf8182576Some people like to hide their emotions and pretend everything is ok. Well everything in life is certainly not always wonderful…

I thought this year was going to be different but it feels like an extension of last year. For the first time in years, I didn’t write my New Years resolutions for 2018. I haven’t had enough time to reflect on all the recent changes in my life.

Have you ever felt like running away from your life?

clem-onojeghuo-477553.jpgI know most of us would never admit it, but there are times when life seems to get the best of us and we are at our wits end.

It’s good to be honest with ourselves and find a way to deal with these intense emotions. Otherwise it can be like a fire. If we don’t try to extinguish it when it starts, it may spread to other parts of our life. Then we’re engulfed in a lot of flames or rather problems that may be too late to put out.

Haven’t you ever dreamt of being on an island, palm trees swaying in the wind, while relaxing on a hammock, enjoying the warm breeze as it sweeps across your face, while sipping on your favorite drink? Or maybe you have other dreams or desires that makes you feel good.

That sounds like heaven on earth. Peace and quiet is my ultimate  reward even for a brief moment in time.

There are many ways to deal with negative emotions when it suddenly creeps into your life. Running away is not always the answer. Finding creative solutions to the problem at hand will help you grow stronger and more well-rounded.

Since I can’t escape to an island at will, even though I would love the opportunity at any given time, I usually settle for using my imagination. I try to imagine the site, sounds and smells while relaxing and transcending my mind to another place.

I also write, write and write some more to be able to put those intense emotions on paper rather than leaving them in my mind to linger and show up another day..

If you don’t deal with what’s making you feel like running away even for a day, it may come back to haunt you on another day.

photo-1483884105135-c06ea81a7a80Admitting to these emotions doesn’t make you a weak person but it has the ability to make you stronger as you flush out these intensities in your life.

What are some creative  ways to deal with life’s bummers?

 

 

 

 

 

 

 

Scrooged

jez-timms-177420I’m no Scrooge, but lately I feel like the main character of that movie. I certainly was not a fan of his eccentric behavior. He was unkind, grumpy and nothing  excited him about Christmas. 

Christmas Past

Sometimes I wish Christmas felt as magical and spiritual like it was when I was a child. My parents would celebrate the birth of Jesus by having us attend midnight mass. Then we would come home and enjoy all kinds of goodies while preparing for Christmas day. Spending the day with our family and opening up our presents was very special.

Christmas Present

Today, I spend my time working ten to twelve-hour days wishing the season was over. Holidays like Christmas has become a tradition and as such is related to more stress than pleasure. People are so busy rushing around to buy that perfect gift for family and friends that they forget about the real meaning of Christmas. What if giving gifts was not part of this Holiday? Wouldn’t it be nice to celebrate the birth of our Lord spending quality time with family and friends?

The Public

I have had the opportunity to deal with the public for several years during various holiday shopping sprees. Working for a very large retailer, I formed many relationships with my customers and got their views on shopping for the holidays especially at Christmas. Besides listening to stories of fights in the parking lots, lost wallets or missing packages and more we can chalk it all up to unnecessary aggravation.

Christmas future

Where did we go wrong? Shopping has become more of a chore at Christmas. I have met some incredible people who have been duped into this shopping extravaganza. They are so relieved once their list is completed.  Rushing through the season of what should be a time for joy and celebration, has left most of us tired and broke. Maybe Christmas future should be based on a revolution of change.

Think about creative ways you can reduce stress by opting out of giving presents to people who really don’t need more than they already have…

Finding new ways to celebrate the season will bring more joy into you life. Get out of the guilt trap and remember if you must share gifts, make it magical for the children.

What do you think?

 

 

Wake up!

photo-1481471626462-69d759ff3d4a

Wake up!  It’s more than time to give thanks and praise

to our God who helps us in all our ways.

The season of giving and receiving unfolds,

so let us relax, go forth and be bold.

This holiday comes at the end of each year

So let us shout for joy and be clear

Wake up

Remember it’s all about our Lord and those

really in need,

so let’s forget about ourselves, there’s

no time for greed.

We keep giving to people who have more

than enough, come on look around

do you really need all that stuff?

Shopping for presents is a yearly tradition

Wake up

It’s time to change this compulsive condition

Stressing and frustrated from all the rush

Spending money we don’t have

until we’re crushed

Wake up

Living paycheck to paycheck to pay all the bills,

believe me when I tell you this is no thrill.

At the end of the year when you think

you’re ahead, the Santa syndrome

Hits you hard on the head

Christmas music entices you to

shop till you drop

As you shop for the season and you

Just want to stop.

Our lives are not defined by how much

we have, but how much one gives to those

who are sad.

Wake up

It’s time to change our obvious response

to a life filled with desires and wants

time to change our conclusion

Get out of this illusion

Place a limit on your family and friend giving

So you can really start living

Stay alert find the charities who are truly

Reaching out

Make a switch, change your life

Remember what life is really about.

 

Pat Fagan